FAQ
Answers, minus the runaround.
Everything worth knowing before we make your video, in plain language. Tap any question to open it.
Do I need to provide a script or image?
Only if you want to. We can work from a simple idea (like "a cat astronaut eating pizza") or a full script you've already written. We especially love bringing business ideas to life, and we're happy to write the whole thing in house.
What kinds of videos can you make?
Ads and promos, social-media clips, product showcases, event and party invitations, holiday and seasonal campaigns, and more. If it can be sold or celebrated, we can make a video for it.
Can you add my logo, branding, or promo codes?
Yes. We can bake in your logo, brand colors, on-screen text, and trackable QR or promo codes so every video works as hard as you do.
How long will it take to get my videos?
Depending on the option you choose at purchase, anywhere from under 24 hours to about 7 days.
What file format will I get?
Usually .MP4 for video and .PNG or .JPG for images, so they're easy to post or share. Prefer something else? Just ask.
Will there be watermarks on my content?
For businesses, there's absolutely no visual watermark. For individual (single-person) orders, a small Custom Creations AI watermark may appear unless you choose to remove it.
Who owns the videos I receive?
You get full commercial and personal usage rights to everything we deliver — yours to share, post, and monetize. Note: under current U.S. law, AI-generated media can't be formally copyrighted or trademarked.
What if I'm not happy with my video?
Businesses can email their creator directly with feedback. Individual orders include optional revision add-ons at purchase, and if you're still not happy, email us and we'll make it right.
How do I get started?
Email us at support@customcreations.ai with what you're promoting or celebrating. We'll follow up with next steps and a quick quote.
